Privacy Policy

Privacy Policy

Welcome to Dershow. We respect your privacy and are committed to protecting your personal data and handling it in accordance with the applicable laws and regulations of the State of Kuwait. This Privacy Policy explains how we collect, use, process, and protect customer data when you use the Dershow website, make a purchase, or contact us. It should be read together with the Terms & Conditions and the Exchange & Return Policy published on the website.

1. Data Controller and How to Contact Us

Dershow, operated by Romshan Fashion Company (Dershow for Women’s Ready-to-Wear Clothing), registered under Commercial Registration No. 506822 and licensed by the Ministry of Commerce and Industry – State of Kuwait, is responsible for collecting and processing customer data.

For inquiries regarding privacy or the exercise of data-related rights, customers may contact us through the official communication channels provided on the website.

2. Data We Collect

We collect the data necessary to provide our services and process orders, depending on how the customer uses the website. This may include:

Customer Data: Name, phone number, email address, delivery address, information required to complete an order, order and purchase details, as well as correspondence, inquiries, and complaints.

Account Data: When you create an account on the website, we collect the information necessary to create and manage the account, including login details and information associated with the account.

Technical Data: Certain information may be collected automatically when you use the website, such as device and browser information, Internet Protocol (IP) address, and website usage data.

3. How We Collect Data

We obtain data when you create an account, complete a purchase, enter delivery information, contact us, communicate with customer service, provide information directly to us, or through certain technical means used by the website, depending on their settings.

4. Payment Information

Electronic payments are processed through payment service providers licensed by the Central Bank of Kuwait. The payment provider receives the information necessary to complete and verify the transaction in accordance with its own policies.

We do not ask customers to send bank card details or verification codes through communication channels or customer service. The store does not store complete bank card details. Any payment data processing is carried out through an approved payment system and only to the extent necessary to provide the service.

5. Purposes of Using Data

We use data only to the extent necessary for specific purposes related to operating the store, including:

  • Creating and processing orders.

  • Processing payments.

  • Delivering products.

  • Communicating with customers regarding their orders.

  • Providing customer service.

  • Processing exchanges, returns, and complaints.

  • Managing customer accounts.

  • Preventing fraud and misuse of the website.

  • Protecting the store's systems.

  • Improving the website and our services.

  • Complying with legal requirements.

  • Sending marketing communications when the customer has provided the required consent.

We do not use customer data for purposes that are incompatible with the purpose for which it was collected.

6. Legal Basis for Processing

We collect or process data to the extent necessary to fulfill orders and provide services requested by the customer, based on the customer's consent where consent is required, such as for marketing communications, to comply with legal and regulatory obligations, or for legitimate purposes permitted by law.

Where processing is based on consent, the customer may withdraw their consent at any time. Such withdrawal will not affect processing that occurred before the withdrawal.

7. Sharing Data with Third Parties

We may share data to the extent necessary with parties that assist us in operating the store, including:

  • Shipping and delivery companies.

  • Electronic payment service providers.

  • Hosting providers, technology service providers, and platforms.

  • Messaging and email service providers when used.

  • Government authorities or relevant entities where disclosure is legally required or permitted.

We ensure that data sharing is limited to what is necessary to fulfill its intended purpose. We do not sell customer data to any third party.

8. Storage or Processing of Data Outside Kuwait

Some data may be processed or stored by service providers or technology platforms inside or outside Kuwait, depending on the services used, such as hosting, payment, or email services.

Where the transfer or processing of data outside Kuwait is subject to legal requirements or controls, it will be handled in accordance with the applicable requirements.

9. Data Retention

We do not retain personal data indefinitely. We retain data for as long as necessary to fulfill the purposes for which it was collected, including processing orders, providing customer service, handling returns and complaints, fulfilling legal and accounting obligations, and protecting our rights.

When there is no longer a legitimate or legal need to retain the data, it will be deleted or securely disposed of in accordance with applicable laws and regulations.

10. Customer Data Rights

Subject to applicable laws and regulations, customers may have rights concerning their personal data, including:

  • Accessing their personal data.

  • Reviewing their personal data.

  • Requesting correction or updating of their data.

  • Requesting deletion where legally permitted and where there is no legal obligation to retain it.

  • Withdrawing consent where processing is based on consent.

  • Objecting to or requesting restriction of processing where legally available.

To exercise any of these rights, customers may contact us through the official communication channels provided on the website. We may request identity verification before processing a request in order to protect personal data.

11. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, loss, or unlawful use.

Access to personal data is limited to individuals who require it to perform their duties. We also regularly update our security measures in accordance with applicable requirements in the State of Kuwait.

However, no electronic system or method of transmitting information over the Internet can be guaranteed to be completely secure.

12. Data Security Incidents

In the event of a security incident or data breach, we will handle it in accordance with the applicable legal requirements and procedures in Kuwait. This may include limiting the impact of the incident, investigating it, taking corrective measures, and notifying the relevant authorities or individuals where legally required.

13. Cookies

The website may use cookies and similar technologies depending on its settings. These may include cookies that are necessary for website functionality and to remember certain preferences, as well as tools used to improve performance or for analytical purposes.

Customers can manage cookies through their browser settings. Please note that disabling certain cookies may affect some website functions.

14. Marketing Communications

We may send offers, news, or marketing communications through the contact information provided by the customer where the required consent or other lawful basis is available.

Customers may unsubscribe at any time using the unsubscribe option provided in the message or by contacting us. This will not affect essential communications relating to orders, accounts, purchases, or customer service.

15. Account Security

Customers are responsible for maintaining the confidentiality of their account login information and must not share their password or verification codes with anyone.

If you suspect unauthorized access to or use of your account, please contact us immediately so that we can take appropriate action.

16. Third-Party Links and Services

The website may contain links to or integrations with third-party services, such as payment or delivery providers.

When using a third-party service, your data may be subject to that third party's privacy policy. Dershow is not responsible for the privacy policies or practices of third parties that it does not own or operate.

17. Children's Data

The Dershow website is not intended to knowingly collect personal data from children.

If we become aware that data has been collected in a manner that does not comply with applicable legal requirements relating to children, we will take appropriate action in accordance with the applicable laws and regulations.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, applicable laws, or legal requirements.

The updated version will be published on the website along with the date of the latest update. The revised policy will become effective from the date of publication, subject to any rights or obligations that arose before the amendment.

19. Contact and Applicable Law

For any inquiry, request, or complaint relating to personal data, customers may contact us through the official communication channels provided on the website.

This Privacy Policy is governed by the applicable laws and regulations of the State of Kuwait. Any privacy-related matter will be handled in accordance with the legally applicable jurisdiction and requirements.

Last updated: August 2026