Terms & Conditions

Welcome to Dershow. By using our website or completing any purchase through it, you agree to the following Terms & Conditions. These terms apply to all purchases and transactions made through the Dershow store within the State of Kuwait and are governed by the applicable laws and regulations of the State of Kuwait.

1. Store Information

Trade Name: Romshan Fashion Company (Dershow for Women’s Ready-to-Wear Clothing)

Commercial Registration No.: 506822

Licensing Authority: Ministry of Commerce and Industry – State of Kuwait

Delivery Area: State of Kuwait only

2. Products and Prices

We make every effort to display product information, images, specifications, and prices as accurately and clearly as possible in Arabic.

The actual color of a product may vary slightly from the displayed image due to lighting conditions or differences in screen settings.

All prices are displayed in Kuwaiti Dinars and are inclusive. Any additional charges, such as delivery fees, will be clearly stated during checkout before the order is confirmed.

Dershow reserves the right to update product prices, products, or promotions. Such changes will not affect orders that have already been confirmed.

3. Orders, Purchase Confirmation & Electronic Invoice

Before confirming an order, the technical steps required to complete the purchase will be presented, along with a clear summary of the products, prices, and total charges, allowing the customer to review the order.

After completing the order, the customer will receive an order confirmation containing the registered order details.

The store will issue an electronic invoice to the customer in Arabic containing the essential transaction information, including store details, product details, total price, applicable fees, and order date.

An order is considered confirmed once it has been accepted by the store, the products are available, and payment has been successfully completed.

Dershow reserves the right to refuse or cancel an order in cases including product unavailability, an obvious error in the price or product information, payment processing issues, or suspected unauthorized use of the payment method.

If a paid order is cancelled, the applicable amount will be refunded in accordance with Section 6 below.

4. Correction of Order Errors

If a customer makes an error while entering order information, they may contact the store immediately through the official communication channels provided on the website to request an amendment, correction, or cancellation of the affected part of the order, provided that the order has not yet been processed and subject to the applicable procedures.

5. Payment

Payment is made through the payment methods available on the website.

Customers must provide accurate information when placing an order, and the payment method used must belong to the customer or be authorized for their use.

Payments are processed through approved payment service providers. The store is not responsible for data or procedures handled directly by the payment service provider or bank, while remaining responsible for its obligations relating to the sale.

6. Right of Withdrawal, Returns & Refunds

Customers have the right to withdraw from the contract and return products purchased remotely within 14 days from the date of receiving the product, without providing a reason, provided that the product is maintained in the condition described in Section 7.

Refunds will be issued using the same payment method originally used for the purchase, unless another method is agreed upon, within a period not exceeding 7 days from the date the product is returned.

The customer is responsible for shipping and return costs resulting from exercising the right of withdrawal, unless otherwise stated or unless the return is due to a product defect or an error on the part of the store.

Nothing in this section limits the customer's statutory rights regarding hidden defects or non-conformity. In such cases, any no-return condition shall not apply.

The Exchange & Return Policy published on the website explains the procedures for submitting a request and any excluded products, without limiting the customer's rights under the applicable laws and regulations of the State of Kuwait.

7. Product Condition Upon Return & Excluded Products

Products being returned or exchanged must be in the same condition in which they were received, including their original condition, tags, packaging, and related accessories.

Certain products may be excluded from the right of withdrawal, return, or exchange due to their nature, health-related reasons, or where withdrawal is incompatible with the nature of the product. Any such exclusions will be clearly stated in the Exchange & Return Policy before the purchase is completed.

These exclusions do not apply to defective products or products that do not conform to their advertised specifications.

8. Shipping & Delivery

Dershow provides delivery services within the State of Kuwait only.

Orders will be delivered to the address and phone number provided by the customer at checkout.

Customers are responsible for ensuring that their delivery information is accurate. If incorrect information is provided or the customer cannot be reached, delivery may be delayed or rescheduled.

Delivery fees and estimated delivery times will be clearly stated during checkout. Delivery times may vary depending on the area, operational conditions, and the delivery company.

The store will notify the customer of any delays or difficulties affecting the fulfillment of the contract as soon as it becomes aware of them and will handle such situations in accordance with applicable procedures.

9. Promotions & Discounts

All promotions and discounts are subject to the terms specified for each individual offer.

An offer may be limited by duration, quantity, or specific products. Multiple offers cannot be combined unless expressly stated otherwise.

Promotions apply to orders confirmed during the promotional period and in accordance with the applicable terms. No limited quantity or expiration period will be advertised in a misleading or inaccurate manner.

10. Customer Account & Information

Where account creation is available on the website, customers must provide accurate and up-to-date information and maintain the confidentiality of their login credentials.

Customers are responsible for any activity conducted through their account resulting from sharing their login information or failing to keep it secure.

Dershow reserves the right to take appropriate action in cases of unlawful or fraudulent use of the account or website.

11. Website Use

Customers must use the website only for lawful purposes.

It is prohibited to use the website in a manner that disrupts or damages it, attempt unauthorized access to its systems or data, conduct fraudulent transactions or fake orders, or misuse promotions and discounts.

12. Intellectual Property

All website content, including the Dershow name, logo, images, designs, texts, and visual materials, is owned by the store or used under lawful rights.

No website content may be copied, reproduced, republished, or used for commercial purposes without prior authorization.

13. Privacy & Data Protection

Customer data is handled in accordance with the Privacy Policy published on the website and the applicable laws and regulations of the State of Kuwait.

Data necessary to process orders, such as contact, delivery, and payment information, may be used to fulfill orders, provide customer service, and improve the user experience. Such data may also be shared with the service providers necessary to fulfill an order, such as payment and delivery companies, only to the extent necessary to provide the service.

The store is committed to implementing the necessary measures to secure and protect customer data in accordance with the requirements of the relevant authorities in the State of Kuwait.

14. Complaints & Communication

The store provides a transparent and effective mechanism for receiving and addressing customer complaints as quickly as possible.

Customers may contact us through the official communication channels provided on the website and, where available, provide their order number and details relating to the complaint.

15. Updates to the Terms & Conditions

These Terms & Conditions may be updated from time to time to reflect changes to our services or regulatory requirements.

The updated version will be published on the website and will become effective from the date of publication, while taking into account the rights and obligations relating to orders confirmed before the amendment.

16. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the applicable laws and regulations of the State of Kuwait.

If any dispute arises in connection with the use of the website or a purchase, it will be handled in accordance with the applicable procedures and by the competent authorities in the State of Kuwait.

17. Contact Us

For inquiries regarding orders, products, these Terms & Conditions, or the store's policies, customers may contact us through the official communication channels provided on the website.