Exchange & Return Policy

This policy explains the terms and procedures for exchanging and returning products purchased from Dershow. It should be read together with the Terms & Conditions and Privacy Policy published on the website. This policy applies without limiting any rights granted to customers under the applicable laws and regulations of the State of Kuwait.

1. Return & Exchange Period

Customers may request a return or exchange within 14 days from the date they receive the product.

Requests must be submitted within this period through the official communication channels provided on the website, including the order number and the reason for the return or exchange.

2. Right of Withdrawal (Change of Mind)

Customers may change their mind about a purchase and return the product within 14 days of receiving it without providing a reason, provided that the product is in its original condition as described in Section 4.

In this case, Dershow will cover the return shipping cost.

3. Defective or Incorrect Products

If a customer receives a defective product or a product that does not match the specifications displayed on the website or the original order, they have the right to return or exchange it within the specified period.

Dershow will cover the full cost of return shipping or reshipping the replacement product.

A defective or incorrect product is not required to be in its original condition if the defect or non-conformity is the reason for the return.

The customer will receive a full refund or a replacement product according to their preference and product availability, without limiting any rights granted to the customer under the applicable laws and regulations of the State of Kuwait.

4. Condition of the Returned Product

For returns or exchanges due to a change of mind, the product must be in the same condition in which it was received. It must be unused and retain all original tags, labels, packaging, and related accessories.

Dershow reserves the right to refuse a return or exchange if the product has lost its original condition due to customer use or damage caused by misuse, unless the damage is due to a product defect.

5. Refund Method

Refunds will be issued using the same payment method originally used for the purchase.

The refund will be processed within 7 days from the date Dershow receives the returned product and verifies that it meets the requirements of this policy.

The actual time for the refund to appear in the customer's account may vary depending on the payment service provider or bank.

6. How to Request a Return or Exchange

Customers must contact Dershow through the official communication channels provided on the website within the return period and provide their order number, the reason for the request, and photos of the product when necessary.

After reviewing and approving the request, the return collection process will be arranged with the customer.

Once the product is received and its condition has been verified, the return or exchange and refund will be processed in accordance with this policy.

7. Cases Where a Return or Exchange May Not Be Accepted

A return or exchange request may not be accepted in the following cases:

• The request is submitted after the 14-day return period has expired.

• The product is returned used or damaged due to the customer's actions, without a product defect.

• We are unable to verify that the product was purchased from Dershow.

These cases do not apply to defective or incorrect products, which remain eligible for return or exchange in accordance with this policy and applicable laws.

8. Contact Us

For any questions or requests regarding returns or exchanges, customers may contact us through the official communication channels provided on the website.